Technical Account Manager & Cloud Enthusiast

Walmart Team · Vertex AI & Cloud Spanner

AI Agent Architecture

• Led the ADK enablement program — architected multi-agent workflows using the Agent Development Kit, transitioning the engineering team from single-prompt prototypes to production-grade orchestration with SequentialAgent, ParallelAgent, and tool integration.
• Partnered with AI teams to integrate Vertex AI Search, datastores, and Gemini Enterprise into production infrastructure. Solved data readiness and legacy connectivity issues that enabled a $1M+ USD expansion deal.

Production at Scale

• Supported payment traffic (stores + e-commerce) on Cloud Spanner in GCP production. Achieved BFCM 2025 with zero production incidents — managed 19 Spanner blockers and high-priority feature requests during the preparation cycle.
• Managed critical technical escalations with 5–15 minute SLA in coordination with Mission Critical Services. Achieved 100% customer satisfaction in two consecutive years (2025, 2026).

AI Enablement & Leadership

• Drove the rollout of 50,000 Gemini Enterprise licenses for Walmart International — first-touch enablement for Store Managers plus feedback loop management to improve product quality.
• Delivered AI Summit at Google México offices connecting executive decision-makers with Google Cloud's GenAI roadmap. Led Gen AI certification cohort for Walmart Chile across business, HR, and management teams.

Premier Partner of Google Cloud

Cloud Infrastructure

• Migrated 10 TB from AWS S3 to Google Cloud Storage — optimized costs by 30% and built an internal storage platform using the GCS SDK with security and network best practices.
• Provided proactive support and hot fixes in production environments, improving customer code quality by 20%.

Customer Engineering

• Led knowledge transfer sessions and built a knowledge base that improved resolution times by 40%. Maintained 90% customer satisfaction across engagements.